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Frequently Asked Questions (FAQs)
Q: What areas do you serve?
A: We serve Blue Springs, Kansas City, Lee’s Summit, Independence, and surrounding communities within a sensible delivery radius. If you’re outside our usual area, just get in touch with us—we’ll be happy to see if we can still deliver to you.
Q: What types of tables and chairs do you rent?
A: We offer 6-ft rectangular tables, 8-ft rectangular tables, cocktail tables, and matching white or black folding chairs.
Q: Will you set up the tables and chairs for me?
A: Yes. We offer professional setup and breakdown services for an additional fee. Self-pickup is available for certain items.
Q: When will my rentals be delivered?
A: Delivery is scheduled for the delivery time listed in your booking. Depending on the size and complexity of the order, our team may arrive earlier for setup or installation to ensure everything is ready before your event. Please ensure someone is available at the delivery location and that clear access is provided.
Q: Are your tables and chairs cleaned before rental? Do I need to clean them before I return?
A: All equipment is cleaned, sanitized, and inspected before each rental. Items should be returned free of trash, food, or major stains.
Q: How many people does each table seat?
A: A 6-ft rectangular table seats approximately 6–8 people. Cocktail tables are ideal for standing guests.
Q: What payment methods do you accept, and when is payment due?
A: We accept credit and debit cards through our secure checkout system. Full payment is required before delivery or pickup.
Q: Do you require a deposit?
A: A rental deposit is required to secure your booking. Refunds follow the cancellation timeline in the Rental Agreement.
Q: What is your cancellation policy?
A: 21+ days before event: 100% refund
15–20 days before event: 50% refund
0–14 days before event: Non-refundable
Q: What if something gets damaged during the event?
A: The renter is responsible for damage, loss, theft, or excessive cleaning. Charges may apply to the card on file.
Q: How long is the standard rental period? Can I extend it if needed?
A: The rental period begins at delivery or pickup and ends upon return. Extensions are subject to availability.
Q: Can I change or cancel my reservation if plans shift?
A: Requests should be submitted as soon as possible. All changes are subject to the refund policy in effect.
Q: How can I review the full rental agreement?
A: The full rental agreement is included with your booking confirmation or available upon request.
Q: Is will-call or customer pickup available?
A: Certain items are eligible for customer pickup. Some items require professional delivery due to size or fragility.