Q: What areas do you serve?

A: We serve Blue Springs, Kansas City, Lee’s Summit, Independence, Grain Valley, and surrounding communities within a reasonable delivery radius. If your event is outside our usual service area, please contact us and we will do our best to accommodate your request.

Q: What types of tables and chairs do you rent?

A: We offer 60-inch round tables, 6-ft and 8-ft rectangular tables, cocktail tables, white and black folding chairs, and elegant resin folding chairs for weddings and formal events. Availability varies by event date and quantity needed.

Q: How many people does each table seat?

A: Our 60-inch round tables comfortably seat approximately 8 guests and may accommodate up to 10 depending on the seating arrangement.

Our 6-ft rectangular tables typically seat 6–8 guests.

Our 8-ft rectangular tables typically seat 8–10 guests.

Cocktail tables are designed primarily for standing guests and are ideal for social gatherings, cocktail hours, and similar events.

Q: Will you set up the tables and chairs for me?

A: Yes. Professional setup and breakdown services are available for an additional fee. Unless setup service is included in your order, tables and chairs are delivered folded and/or stacked for customer setup.

Q: When will my rentals be delivered?

A: Delivery is scheduled according to the delivery window provided with your booking. For orders requiring installation or setup, our team may schedule delivery earlier to allow sufficient time to complete the installation before your event begins.

Please provide accurate event times, venue access information, stairs, elevators, gates, parking/loading restrictions, and any other important delivery instructions before your event.

Q: Are your rental items cleaned before each rental?

A: Yes. Rental equipment is cleaned, inspected, and prepared before each rental. Items should be returned or available for pickup free of trash, food, personal belongings, and excessive dirt.

Additional cleaning charges may apply when an item requires cleaning beyond normal rental use.

Q: What payment methods do you accept, and when is payment due?

A: We accept major credit and debit cards through our secure checkout system. A reservation payment is required to secure your rental items and event date. Any remaining balance must be paid before delivery or release of rental items unless otherwise stated on your booking.

Q: Is the reservation payment the same as the security deposit?

A: No. The reservation payment secures your rental items and event date and is applied toward your rental balance.

A security deposit is separate and may be required depending on the rental. The applicable amounts will be shown during booking or on your quote, contract, or invoice.

Q: When is my security deposit refunded?

A: After your rental items are returned or retrieved, they are inspected for damage, missing components, unauthorized alterations, excessive cleaning, and other applicable charges.

If no additional charges are assessed, the applicable security deposit will be released/refunded following inspection. Processing time may vary depending on your original payment method and financial institution.

If charges exceed the security deposit, the customer remains responsible for the remaining balance.

Q: What is your cancellation policy?

A: Our standard cancellation policy is:

• 21 or more days before the event: May qualify for a partial refund, excluding any stated non-refundable reservation amount and costs already incurred by RDL.
• 15–20 days before the event: May qualify for up to 50% of eligible payments.
• 14 days or fewer before the event: Non-refundable.

Custom purchases, personalized materials, special-order items, labor already performed, delivery-related costs already incurred, and other non-recoverable expenses may not be refundable.

Please refer to your Rental Agreement for the terms applicable to your reservation.

Q: What happens if a rental item is damaged, altered, lost, or returned incomplete?

A: The customer is responsible for rental items while they are in their possession or under their care.

Charges may apply for damage, loss, theft, missing components, unauthorized alterations, misuse, or excessive cleaning. Depending on the condition of the item, charges may include cleaning, repair, restoration, replacement of missing components, or replacement of the rental item.

These charges are not limited to the security deposit.

Q: Can floral rentals be altered or rearranged?

A: No. Our artificial florals and floral rental pieces may not be cut, trimmed, removed, rearranged, detached, glued, taped, stapled, wired, painted, or otherwise altered.

This includes flower walls, floral arches, centerpieces, floral runners, aisle/floor florals, urn arrangements, and other floral décor.

If you would like to customize one of our floral rentals or add flowers, greenery, signage, balloons, fabric, or other décor, please contact us before your event for approval. We are happy to discuss options that can help achieve your vision without damaging the rental.

Q: Can I pick up a floral arch or flower wall?

A: No. Flower walls, floral arches, and certain specialty floral installations are delivery-only and must be transported and/or installed by RDL Balloons & Rentals.

Select smaller floral rentals, such as certain centerpieces, arrangements, and floral runners, may be approved for customer pickup. Please contact us to confirm whether your item qualifies.

Q: Can I move a flower wall, floral arch, backdrop, or other installation after RDL sets it up?

A: Please do not move, dismantle, relocate, or modify an installation after our team has set it up without contacting us first. Moving installed equipment can damage the rental or create a safety concern.

If your venue needs an installation moved or removed earlier than scheduled, please contact us so we can assist.

Q: Do you offer tent and canopy rentals?

A: Yes. We offer select tent and canopy rentals. Installation is subject to the event location, surface, access, weather conditions, and our ability to safely secure the equipment.

Please let us know in advance whether the installation area is grass, concrete, asphalt, or another surface so we can determine the appropriate setup and anchoring requirements.

Q: What happens to outdoor rentals if bad weather is expected?

A: Safety comes first. Outdoor rentals and installations may be delayed, modified, refused, discontinued, or canceled when weather or site conditions create an unreasonable safety risk.

This may include high winds, thunderstorms, lightning, flooding, saturated ground, hail, snow, ice, extreme temperatures, or other hazardous conditions.

Customers planning outdoor events are strongly encouraged to have an appropriate backup plan. Please refer to the Weather section of your Rental Agreement for complete terms.

Q: Is customer pickup available?

A: Customer pickup is not available through online checkout. Select rental items may be approved for pickup depending on the item, order details, transportation requirements, and availability.

Certain items—including flower walls, floral arches, large specialty installations, LED letters/numbers, and other items designated by RDL—are delivery-only.

Please contact us before booking if you would like to request customer pickup.

Q: How long is the standard rental period? Can I extend it?

A: Your rental period begins at the scheduled delivery or approved pickup time and ends at the scheduled retrieval or return time shown on your reservation.

Extensions may be available depending on inventory and scheduling and must be approved by RDL. Additional rental charges may apply.

Q: Can I change my reservation after booking?

A: Yes, depending on availability. Please contact us as soon as possible if you need to change your rental items, quantities, event date, delivery information, or services.

Changes may affect pricing, delivery fees, setup charges, security deposit requirements, and inventory availability.

Q: How can I review the full Rental Agreement?

A: The full Rental Agreement is provided as part of the booking process and contains the complete terms governing your rental.

The FAQ is intended to answer common questions and does not replace the Rental Agreement. If there is a difference between information provided in the FAQ and the terms of your Rental Agreement, the Rental Agreement will govern.